Justice For Families

1. Thank you for the 2007/2008 figures. What months are you using
to publish and calculate these figures, eg Apr to Mar each year
perhaps? I am presuming the figures are not Jan to Dec or these
would be 2008 figures.

These are April to March figures.

2. Are figures for 2008/2009 available? If not, when would they be.
These are not yet available and will be published in the 2008/09 Annual Report and Accounts later this year. Please note the policy for Complaints and how they are recorded changed in thsi year. You will be able to view the policy at <http> http://www.cafcass.gov.uk/publications/l...

3. Can I please have the figures for 2006/2007. The FOI was for the
past 3 years rather than 2007 figures.

4. If 2008/2009 are not available, could you provide 2005/2006 as
the 3 year range requested.

Please see below which can be found in the annual reports on the Cafcass website in the annual report and accounts.

1.Total number of complaints made to CAFCASS (whether accepted or not by CAFCASS into their complaints system). For 2006/07, 640

2. Total number of complaints accepted and registered by CAFCASS. 194

3. Total number of complaints received but not registered by CAFCASS. 354

4. I would like to know how many complaints are "refused" to be registered by CAFCASS.
As above - Question 3.

1.Total number of complaints made to CAFCASS (whether accepted or not by CAFCASS into their complaints system). For 2005/06, 474

2. Total number of complaints accepted and registered by CAFCASS. 259

3. Total number of complaints received but not registered by CAFCASS. 215

4. I would like to know how many complaints are "refused" to be registered by CAFCASS.
As above - Question 3.

Best wishes

Miss Jassal